Frequently asked questions

Bilby, or Bilby Club Manager, is a cloud-based app that gives clubs their own social network. All your data lives in one secure place, organised the way you want.

If you coordinate activities or manage a long list of members, Bilby is for you.

We built Bilby for everyone. Whether you’re a small group or an enterprise, running activities and managing members stays simple.

No. Bilby is designed for everyone, whether you’re a seasoned technical expert or someone who only owns a phone. We invest heavily in making Bilby easy to use, without compromising on the tools you rely on daily.

Bilby supports many account types with no limits. We only count users with a Member status as members, so you can collect as much data as you need to run your club.

Yes. Members can self-manage their accounts, renew their membership, book activities, and contact club administrators when they need help.

Yes. You’re free to configure your own membership types and tailor pricing to suit your club.

Renewals are completely automatic in Bilby. We send reminders as renewals approach and guide users through their membership purchase, cutting general administration to virtually zero.

Booking activities is easy with Bilby. Whether you run paid events or free activities, we’ve got you covered. In a couple of clicks, users accept your terms and book (or pay) for upcoming activities.

Guests can book activities just like any other user — a great way to find new members for your club. For activities you need to restrict, you can create Members-only events for something extra special.

Yes. If you like to keep track of attendance, Bilby has you covered — with the click of a button, you can record who came and who missed out.

Communication is key with Bilby. Once a user has a booking, it opens a channel for two-way communication. Reach out privately to any user on an activity, or post on the message board to reach all approved participants — great for coordinating events.

Yes. Members pay for memberships, bookings, and more securely through Stripe. Bilby facilitates the transaction, with money going directly from your users to your account.

Bilby records transactions automatically and makes them available to you and your users. You can also generate a receipt manually in the system at any time.

Yes. If you take payments offline and want to record them in Bilby, you can create receipts for your users.

Yes. Bilby has robust reporting pages that you can export at any time. For financial reports, just export a report to access all the information you need.

A Bilby site can be set up in minutes, with your first activity published and ready for bookings. We know setting up something new can be daunting, which is why we offer full support while you find your feet.

Of course. Bilby has import tools to help you fill out your database, and we can also assist with migrating existing member, activity, and booking data so you can hit the ground running.

When you partner with Bilby, you get a dedicated support person for your questions, comments, and feedback — especially handy while you find your feet.

Yes. Alongside someone to talk to, we have a knowledge base, helpful docs with screenshots, and help and support channels, so your club and your users are always covered.

Bilby is designed to be affordable for small clubs and scale all the way up to enterprise. You can get started for as little as $59 AUD per month.

Yes. Bilby offers different plans based on support and tailored development, and we don’t lock you into a contract — so you can change plans at any time.

Anytime. Period. We want you to be 100% happy with our services, so we always leave the door open and earn your partnership by building great products, features, and support.

Bilby adds a platform fee on top of transactions made through the system. This keeps subscription prices low, and the fee is passed on to your users. A Stripe fee also applies, similar to the credit card processing fees charged by banks.