Frequently asked questions
What is a Member in Bilby?
A “Member” in Bilby is any user that can log in to your Partner Site and also holds the status of “Member”. Users can have various statuses to describe their relationship with a Partner Site, but members have elevated access, can book on any activities, can view the member registry and comment on any upcoming activities.
Do I pay for every user on my Partner Site?
Bilby only counts users with the status of “Member” in your user count. This means you can maintain a user list of thousands and thousands of users, but only have a small collection of active “Members”.
What is the user tier?
The subscription cost for Bilby Management Software is worked out based on how many Members you have. This is worked out in blocks of 100. For example if you have 555 active members in your group, this would place you in the 500 - 599 block.
When you are within between 10 - 15 Members of a user tier, we recommend purchasing the next user tier to prevent interruptions to your sign ups on your Partner Site. For example, if you have 889 Members, you may want to purchase the 900 - 999 subscription block.
What happens if we want to drop our user tier?
You are able to drop down at the end of your subscription billing period. If you are paying monthly, this would be at the end of the month, if you have paid annually you will remain on your tier until the end of the billing period.
What happens if we exceed our user Tier?
You can change your user tier anytime. Bilby will notify you when you are over your user tier, this will prompt you to update your user tier and allow you to add more members to your Partner Site.
Can I pass on the transaction fee to Members?
Of course. Super Admin users have full control over prices set in Bilby. When setting prices for membership, you can choose to pass on the transaction fee to members by adding the amount to membership. Users will see the total price when making a purchase.